Privacy Policy

Total Care Pest Control ("we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

When you contact us, request a quote or book a service, we may collect personal information such as:

• Your name, phone number and email address
• Your property address and postcode
• Details about the pest issue or service you require
• Any other information you choose to provide in your enquiry

How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and provide quotes
• Schedule and carry out pest control services
• Communicate with you about your booking or service
• Improve our services and customer experience
• Comply with our legal and regulatory obligations

Disclosure of Information

We do not sell or rent your personal information. We may share your information with trusted third parties who assist us in operating our business, such as scheduling software providers or payment processors, and only to the extent necessary to provide our services.

Cookies & Website Data

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the website may not function as intended.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure, using appropriate physical, technical and administrative safeguards.

Access & Correction

You have the right to request access to the personal information we hold about you, and to request that any inaccurate or outdated information be corrected. To make a request, please contact us using the details below.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch: